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Gandelman Holding

Sales Associate

Responsibilities

  • Attend to clients in-store as well as remotely according to company and brand standards
  • Sell merchandise with a positive approach while applying company and brand sales techniques and knowledge
  • Provide a high level of service and create a luxury and memorable experience for the Customer
  • Clienteling- Follow up with client and continue to build and maintain a relationship when possible
  • Engage with client to get to know them while properly completing the Customer Information Form for each sales transaction
  • Correctly accept form of payment from the client and prepare all paperwork for the POS
  • Assist colleagues in any way in order to complete sales and satisfy client needs
  • Take initiative to do industry and brand research not only for brands that the company carries but also competitor or upcoming brands
  • Assist in taking inventory of merchandise and supplies in the store as well as setting up and breaking down of the store each day
  • Control quality and condition of merchandise at all times, while replacing any watch straps or batteries as needed and immediately reporting any losses or damages
  • Make recommendations to store management and/or buyers regarding merchandise needs
  • Work towards daily, weekly and monthly sales targets
  • Acquire knowledge on statistics tracked by the company: e.g. Average Sales, Items Per Sale, Conversion Ratio. Understand the importance of these statistics for the improvement of own performance and the performance of the Store
  • Analyze own statistics in order to discuss these with store management in coaching conversations
  • Be aware of hotel occupancy statistics and/or any ongoing or upcoming activity within the hotels and/or shopping malls
  • Always maintain Company security procedures regarding the Store, the merchandise, the personnel and the sales transactions
  • Assist in upkeep and presentation in the store, including visual merchandising requirements of each brand and holiday displays
  • Attend to vendors in accordance with company policies and procedures. This includes going out to lunch and/or dinner with vendors upon request by the company
  • Actively participate in store and company meetings
  • Be proactive in brand trainings and apply acquired knowledge towards improvement of own daily performance and that of colleagues

Qualifications

  • Pleasant and professional attitude and appearance
  • Great communication skills, respectful, patient
  • Speaks languages as required for position: English, Spanish, Dutch and Papiamento
  • Self-motivated, driven, ambitious
  • Eager to learn, fast learner, willing to follow training
  • Positive mindset
  • Able to handle pressure, flexible
  • Great customer service skills
  • Confidential and trustworthy
  • Team player
  • Able to work independently and in a team
  • Well organized, accurate
  • High School diploma (or higher) and/or experience in a related field

Store Administrative Assistant

Responsibilities

  • Accurate, efficient and up to date administration of the store according to company policies and CBA requirements
  • Processing sales, returns and special orders using our POS system
  • Make credit card reconciliations
  • Handle the cash report
  • Handle the daily expense report
  • Handle the cash deposit
  • Accurately enter client data
  • Knowledge of store brands and merchandise
  • Active participation in store, company and vendor meetings
  • Excellent written skills in order to manage correspondence with clients, stores, office and vendors
  • Excellent language skills in order to handle all incoming phone calls
  • Inform team members timely of all important correspondence
  • Manage accurate inventory and replenishments of merchandise and supplies, including the daily count
  • Control delivery of merchandise, compare records with merchandise received, report any discrepancies and/or damages immediately, check prices, control tags, etc.
  • Take in repairs from clients, follow up with the After Sales Service Center, keep customers up to date on their repairs as needed
  • Assist on the sales floor when needed

Qualifications

  • Pleasant and professional attitude and appearance
  • Positive mindset
  • Great communication and customer service skills
  • Excellent numerical skills
  • Highly organized and accurate
  • Ability to work under pressure
  • Ability to prioritize well
  • Confidential and trustworthy
  • Experience with Microsoft Office programs
  • High school diploma or higher and/or experience with POS systems and/or data entry
  • Language requirements: English, Spanish, Dutch and Papiamento

Cartier Boutique Manager

Responsibilities

Responsibilities

Achieve and/or exceed Sales Plans and lead business development initiatives

  • Drive sales team to consistently achieve or exceed sales targets
  • Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
  • Responsible for defining and implementing the business development strategy for High Jewelry
  • Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Brand Executives to leverage business analysis and opportunities
  • Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Partner with the Client Experience Director to implement CRM strategies to improve new client acquisition and loyal client retention
  • Actively promote networking activities including client events

Manage and develop team

  • Motivate and support the overall sales staff, including a team of managers
  • Communicate strategic brand focuses to management team
  • Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
  • Coaching and training strategy for the sales team
  • Lead the performance management process through regularly scheduled individual meetings with the Salon Managers and High Jewelry team including biannual performance review
  • Assess potential and propose development opportunities in partnership with boutique management and HR
  • Responsible for creating a positive and united work environment amongst all staff

Ensure exceptional client experience and develop client relationships

  • Partner with Salon Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
  • Partner with Salon Managers and to ensure development of long term client relationships resulting in increased business opportunities
  • Model luxury experience behavior and maintain a regular presence on the floor

Operational support

  • Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
  • Partner with Operations Manager and Salon Managers to ensure fluidity of operations
  • Daily set up and break down of boutique for opening/closing, as needed

Knowledge and compliance

  • Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
  • Promote the implementation of new technology based service tools
  • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
  • Possess a full understanding of the relevant marketplace and client demographic

Brand Ambassador

  • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

Qualifications

  • Bachelor’s degree in a business related field is a plus
  • Additional language skills (Spanish, Papiamento, Dutch) are a plus
  • A minimum of 8 years of management, especially in the field of luxury retail or hospitality
  • Must be available to work retail hours including weekends
  • Strong leadership skills
  • Ability to work in a fast-paced retail store environment
  • Flexible mindset with the ability to embrace changes
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Proactive approach to analyzing business and human resource needs.
  • Ability to motivate and develop team as per Cartier's image
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor

Send your resume to:
careers@gandelman.net

Gandelman, a family business founded more than 90 years ago, is a leading luxury retailer in Aruba.
We offer a competitive salary excellent benefits and a dynamic work environment in a solid company.