Assistant Store Manager
Responsibilities
- Make sure staff maintains a professional appearance and follow Company and Brand standards.
- Oversee that customers are greeted and helped with a positive and professional approach.
- Support the team with difficult sales, closing sales, and customer situations.
- Sell merchandise when needed and assist customers with repairs.
- Track sales targets and statistics, and coach Sales Associates daily and monthly to help them reach their goals.
- Create and manage the store schedule in coordination with HR, including hours, days off, and vacation requests.
- Hold regular team meetings and track staff attendance.
- Open and close the store, assign daily tasks, and oversee daily operations.
- Help with store displays, events, and Vendor visits, and enforce store security policies.
- Process sales, returns, and special orders, and handle cash reports, deposits, and reconciliations.
- Keep paperwork organized and handle communication between the Store and Office.
- Maintain strong brand and product knowledge.
- Lead by example, modeling Company policies and professionalism for the entire team.
- Take ownership of store performance by leading, coaching, and motivating the team.
Qualifications
- High School diploma (or higher) and/or experience in a related field.
- Strong leadership skills.
- Great communication, interpersonal, and customer service skills.
- Speaks English, Spanish, Dutch, and Papiamento.
- Good numerical and analytical skills.
- Well organized, accurate, and able to prioritize.
- Able to work in a fast-paced retail environment.
- Highly confidential and trustworthy.
- Self-motivated and driven.
- Eager to learn, a fast learner, and willing to follow training.
- Able to work independently and as part of a team.
- Flexible and able to handle change.
- Positive mindset and attitude.
- Pleasant and professional attitude and appearance.
Client Advisor
Responsibilities
- Attend to clients in-store as well as remotely according to company and brand standards
- Sell merchandise with a positive approach while applying company and brand sales techniques and knowledge
- Provide a high level of service and create a luxury and memorable experience for the Customer
- Clienteling- Follow up with client and continue to build and maintain a relationship when possible
- Engage with client to get to know them while properly completing the Customer Information Form for each sales transaction
- Correctly accept form of payment from the client and prepare all paperwork for the POS
- Assist colleagues in any way in order to complete sales and satisfy client needs
- Take initiative to do industry and brand research not only for brands that the company carries but also competitor or upcoming brands
- Assist in taking inventory of merchandise and supplies in the store as well as setting up and breaking down of the store each day
- Control quality and condition of merchandise at all times, while replacing any watch straps or batteries as needed and immediately reporting any losses or damages
- Make recommendations to store management and/or buyers regarding merchandise needs
- Work towards daily, weekly and monthly sales targets
- Acquire knowledge on statistics tracked by the company: e.g. Average Sales, Items Per Sale, Conversion Ratio. Understand the importance of these statistics for the improvement of own performance and the performance of the Store
- Analyze own statistics in order to discuss these with store management in coaching conversations
- Be aware of hotel occupancy statistics and/or any ongoing or upcoming activity within the hotels and/or shopping malls
- Always maintain Company security procedures regarding the Store, the merchandise, the personnel and the sales transactions
- Assist in upkeep and presentation in the store, including visual merchandising requirements of each brand and holiday displays
- Attend to vendors in accordance with company policies and procedures. This includes going out to lunch and/or dinner with vendors upon request by the company
- Actively participate in store and company meetings
- Be proactive in brand trainings and apply acquired knowledge towards improvement of own daily performance and that of colleagues
Qualifications
- Pleasant and professional attitude and appearance
- Great communication skills, respectful, patient
- Speaks languages as required for position: English, Spanish, Dutch and Papiamento
- Self-motivated, driven, ambitious
- Eager to learn, fast learner, willing to follow training
- Positive mindset
- Able to handle pressure, flexible
- Great customer service skills
- Confidential and trustworthy
- Team player
- Able to work independently and in a team
- Well organized, accurate
- High School diploma (or higher) and/or experience in a related field
Send your resume to:
careers@gandelman.net
Gandelman, a family business founded more than 90 years ago, is a leading luxury retailer in Aruba.
We offer a competitive salary excellent benefits and a dynamic work environment in a solid company.
We offer a competitive salary excellent benefits and a dynamic work environment in a solid company.